Refund & Cancellation Policy

Last updated: 2026-05-28

This page describes how SixSigmaTraders subscriptions are billed, how to cancel, and the terms under which refunds are (and are not) issued. This policy applies to every paid subscription on the platform — single-bot plans, All-Access, and any marketplace bots from third-party traders.

1. How Subscriptions Are Billed

All paid subscriptions on SixSigmaTraders are recurring and renew automatically on a monthly basis unless cancelled.

Charge frequency: monthly, on the same day of the month as your initial purchase (or the closest equivalent — for example, a subscription started on the 31st may renew on the 28th in February).
Charge amount: the price displayed on the subscribe button at the time you purchased. Price changes apply only to renewals AFTER you have been notified by email at least 30 days in advance.
Payment processor: all charges are processed by Stripe. We do not store credit card numbers on our servers; refer to our Privacy Policy for full data-handling disclosure.
Failed charges: if a renewal payment fails, your access remains active for a short grace period during which Stripe will retry. After repeated failures the subscription is automatically cancelled and access is revoked at the end of the period your last successful payment covered.

2. How to Cancel

You can cancel any subscription at any time. There is no cancellation fee.

Log into your account at sixsigmatraders.com/login.
Navigate to Settings → Billing (or visit /settings/billing directly).
Find the subscription you wish to cancel and click Cancel subscription.
You will receive a confirmation email within minutes.

If you have trouble cancelling through the dashboard, email us at hello@sixsigmatraders.com and we will cancel it for you within one business day.

When cancellation takes effect: Cancellation stops future charges immediately, but your access continues until the end of the billing period you have already paid for. For example, if you cancel on the 15th but your billing period runs through the 30th, you will retain access until the 30th, then access ends. No further charges occur after cancellation.

3. Refund Terms

Because we deliver signals continuously throughout the billing period — and because access is granted immediately upon subscription — refunds are not issued for partial billing periods.

However, refunds are considered in the following situations:

Duplicate or accidental charges: if you were charged twice for the same subscription period, the duplicate charge will be refunded in full within 5 business days of our discovering or being notified of the error.
Platform outage: if our signal-delivery infrastructure (Discord, SMS, and email) is unavailable for more than 72 consecutive hours during a billing period, we will pro-rate a refund for the outage portion of that period upon request.
Billing errors: if you were charged after a successful cancellation, the erroneous charge will be refunded in full.
Chargebacks: we ask that you contact us at hello@sixsigmatraders.com before initiating a chargeback through your bank — disputes initiated outside of our support flow may result in account suspension while the chargeback is investigated. The vast majority of billing concerns are resolved within one business day.

4. Free Tiers and Trials

Free-tier signals carry no charge and are not subject to this policy. If we introduce paid free-trial periods in the future, the specific trial terms will be displayed at the point of subscription and supersede the general renewal language above for the trial period only.

5. Trader-Submitted Marketplace Bots

The same refund and cancellation terms apply to subscriptions to bots submitted by third-party traders on our marketplace. SixSigmaTraders processes the payment, retains the platform fee, and pays the trader the remainder; refunds (when issued under the conditions above) are funded by SixSigmaTraders and recovered from the trader's next payout where applicable.

6. Contacting Us

For any billing question — cancellation help, refund request, dispute, or anything else — email hello@sixsigmatraders.com or use the contact form. We respond within one business day.

7. Related Policies

Terms of Service — the full agreement that governs your use of the platform.
Privacy Policy — what data we collect and share with payment processors.
Risk Disclaimer — required reading for anyone trading futures based on the signals we publish.